SMS Consent

Customer care texting consent for Human First Support

Human First Support uses SMS for customer care only. Real representatives use text messaging to respond to support questions, scheduling requests, callbacks, and service updates.

How consent is collected

1. A visitor fills out the form on the Human First Support website and requests follow-up.
2. The visitor must check the required SMS consent box before submitting the form.
3. The consent language explains that messages are for customer care, message frequency varies, message and data rates may apply, and recipients can reply HELP for help or STOP to opt out.
4. The submitted request is routed to a real Human First Support representative for follow-up.

What messages are sent

Messages are limited to operational follow-up related to a customer request. Examples include support responses, scheduling coordination, callback timing, billing questions, and service updates. Human First Support does not use this workflow for promotional campaigns.

Sample message: Human First Support: Thanks for contacting support. A live representative will review your request shortly. Reply HELP for help or STOP to opt out.

Opt-out and help

Recipients can reply STOP at any time to opt out of future text messages. They can reply HELP for help or email conner@humanfirstsupport.com.